Frequently Asked Questions
Fila Problem Solvers is the Fila Solutions range built for the tough jobs regular cleaning can't fix. From grout haze and rust marks to limescale, efflorescence, and old silicone residue, these purpose-made removers are formulated for porcelain, natural stone, concrete, and terracotta without damaging the surface. Products like FILA PROGRIP, FILA NO SPOT, and FILA NO RUST make quick work of specific problem areas across kitchens, bathrooms, and outdoor tiled spaces throughout New Zealand.
Matching the right product to the right problem matters more than reaching for a general-purpose cleaner. Limescale and efflorescence call for a descaling formula, epoxy grout haze needs a dedicated epoxy remover, and old silicone residue comes off cleanest with a product like FILA ZERO SIL rather than a standard degreaser. Getting this match right the first time saves both product and time on site, especially on jobs where the surface has already been sitting with a stain for a while.
Most products in the range suit porcelain, ceramic, natural stone, concrete, and terracotta, though acid-sensitive stone like marble and limestone needs extra care, since acidic formulas can dull or etch those finishes. A spot test in a hidden area is worth doing before treating the full surface, particularly on stone with an existing wax or topical coating.
These removers also double as prep work ahead of sealing. Once a surface is cleaned, rinsed, and fully dry, it's ready for a sealer to go down without trapping residue underneath. For help picking the right stain remover or grout haze remover for a specific job, the Surtec team is on hand to advise.
FILA No Spot is a spray stain remover that lifts greasy and oily stains from terracotta, natural stone, granite, concrete, and quarry tiles. It works well on fresh stains and reaches into cracks that regular sprays miss.
The kit restores small areas of marble, travertine, or polished limestone that have been dulled or etched by acid or weathering. One kit covers up to 30 damaged spots across roughly 1.5 square metres, making it suited to countertops, steps, and window sills.
No. FILA Progrip is an anti-slip treatment, not a cleaner. It increases the friction coefficient of a treated surface to reduce the risk of slipping on damp floors.
FILA No Spot is formulated specifically for grease and oil stains rather than everyday bathroom cleaning, so it’s best kept for spot treatment rather than as a routine surface spray.
Most products are suitable for porcelain, ceramic, natural stone, concrete and terracotta. Always read the label, avoid acidic cleaners on marble, limestone and other acid-sensitive stone, and test in a small hidden area first.